Sodexo is proud to be part of the Epic electronic health record (EHR) monumental event at Lahey Hospital & Medical Center

On March 28,2015, Lahey Health started wave 1 of the implementation of the new Epic electronic health record (EHR), making "one-patient, one-record" a reality throughout Lahey health. This is a monumental time at Lahey as an estimated 65 million patient records were transfered into the system, constituting the largest transfer of patient information in the country. The Sodexo team at Lahey is proud to be part of this ground breaking event.

The Sodexo Environmental Services and Food and Nutrition team have been attending trainings,preparing gift baskets, and extending menu offerings at the cafeteria to support the Lahey team in the implementation. Here is some of the feedback from our team:

According to Brandon Doubrava, Patient Services Manager, "We have had few issues with our system and the new Epic system. The majority of the issues have been simple to correct with help from the Epic "Go Live" team. They have been very helpful in helping us to understand how the system is working on the units and how it affects us. As we discover glitches they have been educating the units as well, so they can correct any errors and so we can understand what each side is working with. The Epic team that has helped us have been very knowledgeable and helpful to us"
 


Photos taken with the Epic EHR support team (Left to Right: Brandon Doubrava, Patient Services Manager, Taylor Pierce,RD, Dietitians, Linda Clay,MPH,RD, Director of Food and Nutrition with Epic EHR support team- Kemi, Antoinette and Abbimbbola)


According to Douglas Filosa, Retail Operation Manager,"through the first four days of Epic, our average customer count has increased by approximately 600 people and this past Monday, we served over 2900 customers in our cafeteria."  

Food and Nutrition prepared over 100 snack baskets that were delivered to all Epic users on the first day





Cafeteria during lunch hours

 According to Linda Clay,MPH,RD,Director of Food and Nutrition, the Epic Go-Live support team comes from all over the country, and she is enjoying learning where they are from.  So far she has met people from Nigeria, Texas, Philadelpia, Brooklyn, New Jersey, Minnesota, Chicago, Texas, Oklahoma, Florida and Barbados.   


Left to Right: Crystal Henlay,Epic EHR support from Pascagoula, Minnesota with Linda Clay,MPH,RD, Director of Food and Nutrition and Richard Delacy,Retail Operation Supervisor

 According to Richard Lundstrom, CHESP, Operations Manager from the Environmental Services department" After much preparation, training and anticipation for Epic Go Live, the day finally arrived and we were off and running. In the first couple of days, we discovered some unexpected surprises in how the bed management system worked. We were lucky to have Gregory Greene, an Instructional Designer with the Electronic Health Record Program assigned to help us. He patiently worked through the issues we faced and helped us navigate through the sometimes chaotic start. Thank you Greg! We are still learning all the capabilities of the new system, but are excited with all the potential benefits Epic will bring!"


Left to Right: John Rota,CHESP, Director of Enviromental Services, Gregory Greene, Instructional Designer with the Electronic Health Record Program, Patty Vietro, Administrative Assistant and Ana Rodrigues, Environmental Services Supervisor 



Left to Right: Richard Lundstrom, CHESP, Operations Manager, Gregory Greene, Instructional Designer with the the Electronic Health Record Program, Patty Vietro, Administrative Assistant and Ana Rodrigues, Environmental Services Supervisor

 

A heartfelt thank you to all colleagues for your patience and support!

Thank you for making everyday a better day for all those we serve









An inspirational story- A"Lahey Moment"

Have you ever had a day when you need a little push? A little inspiration? Not that you are having a bad day,but maybe you just need something to inspire you, and to bring the best out in you.

I often have moments like this- the creative side of my brain is blocked where I will be staring at my computer screen for a long time. When moments like this happen, I know I need to find my inspiration. At work, I often find my inspiration by simply walking around my work area, talking to colleagues and patients. Often times, I spend less than 10 minutes but I get inspired by each and every special moment and I become more creative. It often helps to stop and "smell the roses". To appreciate things that are around us, "moments" that might be missed because our minds are too immersed with work or issues at hand. Work and deadlines are important, but many opportunities are missed if we walk too fast,if we stop looking. It's important to take time to inspire others, to stop and say hello,to give a smile and to acknowledge others. I believe a good leader is not one that does everything. A good leader is one that inspires others and leads others to do the right thing,one that sets the mood for the organization. Imagine if we had a leader that never smiled, yet the mission of the company is "Providing the best customer service". I bet it would fail.

As I was looking for ideas to write an article for the blog this week, I had my writer's block. So, I walked around my work area looking for inspiration. Friendly faces greeted me. A "hello!" or a "hi!" never ceased to greet me. Some even stopped to give me a hug. My mood became lifted and at this point, I witnessed a beautiful scene- Maria Petkiewich, a Jazzman's worker said, "Come give me a Lahey moment" to two of our colleagues in the cafeteria. So, I asked Maria, what she meant by "Lahey Moment"? Maria looked puzzled and asked me to repeat the question. Than she said "well....'Lahey Moment' to me means Love, Respect and Friendship. That's how I feel each day when I come work at Lahey". I couldn't stop smiling, her explanation inspired me and unlocked my writer's block :). I went further to ask her who came up with "Lahey Moment". She pointed to Heather Dinitto, cashier, who has been working at Lahey Hospital & Medical Center for the past 18 years. She lives near Cape Cod and drives 1-2 hours each way to work. When I asked Heather how did she come up with "Lahey Moment",she said it's easy. "A'Lahey moment' happens anytime when you have any special moment. Just by walking in and out of Lahey itself is a special moment as she gets to see everybody and she loves 'her' customers". When I asked Jason Surette, Food Service worker if he knew what a "Lahey Moment" was?. He nodded and says "A 'Lahey moment' happens when the customer and the colleague who is helping the customer are both satisfied. It works both ways. A satisfied customer makes us happy and that is a 'Lahey moment'. It happens a lot at Lahey". When I asked Jason, how long has he worked at the Hospital, he answered,that he has worked here for 6 years and was never out of work for a day! Another colleague who heard our conversation stopped me in the hallway and wanted me to know what a great guy Jason is. That's for me is another example of "Lahey Moment". As I headed my way back to my office, Douglas Filosa, Retail Operations Manager yelled out" Hi Cassandra. How are you?" with a big huge smile even though his hands were full and I knew he was rushing to deliver a catered event. Yet another "Lahey moment".

I am blessed to work with great people at the hospital that inspire me and love what they do. We are truly lucky to be part of this amazing team. At Sodexo at Lahey, we believe in "Making everyday a better day for all those we serve.."

“Live your life each day as you would climb a mountain. An occasional glance towards the summit keeps the goal in mind, but many beautiful scenes are to be observed from each new vintage point.”
- Harold B Melchart

Maria Petkiewich

Heather Dinitto

Jason Surette

A Lahey moment (Left to Right): Manny and Jason

A Lahey moment (Left to Right): Sanitation team: Rudy, Tim, Dan, Steve and Marc

A Lahey moment (Left to Right): Silas and Diane

A Lahey moment (Left to Right): Maria and Doug

A Lahey moment (Left to Right): Kevin and Steve

A Lahey moment (Left to Right): Darrin and Ed

What are you having for lunch today? Look what we are serving in the Cafeteria at Lahey Hospital & Medical Center!

My office is located in the kitchen. So...the aroma of food (and the smiles of my co-workers) greet me first thing as I walk in to work each day! Today, when I walked in to work I smelled parsley, teriyaki, something spicy, tomatoes and chocolate chips! The food that we serve in the Cafeteria here is so.....amazing! Sorry that I can't share the smell and taste with you here on the blog; but I hope the pictures below of what we are serving today at the cafeteria will give you an idea.

If you happen to be around Burlington,MA please stop by and you will understand why I get excited for lunch each and every day at work.

Pictures of the Cafeteria


At the Soup Station

Healthy Vegetarian Chili and Chicken Rice Soup 





Healthy Vegetarian Chili



Chicken Rice Soup

Favorites Station

Chicken Parmesan, Italian Meat Loaf, Garlic Bread, Zucchini and Fresh Tomatoes, Country Mashed Potatoes, and Roasted Vegetables

Pizza Station

Pepperoni, Spinach Thin Crust Pizza, Cheese and Double Stuffed Pizza

Deli Station

Made to order Deli (cold sandwich, panini and wraps)

Grill Station

Made to order (Breakfast, Lunch and dinner items)

Salad Bar

27 fresh and healthy selections at the salad bar 

World Cuisine Station

Daily International flair



Serving a Chicken Teriyaki Noodle Bowl Special today (03/25/15)



Apart from the cafeteria, we also have Jazzman's Cafe & Bakery http://www.jazzmanscafe.com/. Our bakery items are made fresh daily by our in house Jazzman's baker. We also serve a wide varitey of Jazzman's coffees, teas, salads, sandwiches and soups.  







The Jazzman Team- Lindsey, Bora, Lanita and Ashley

Although we have great food and beverage variety here, the thing that we are most proud of is how passionate and friendly our co-workers are towards everyone we serve. At Sodexo account at Lahey, we believe in  "Making everyday a better day for all those we serve".

Left to Right: Nassim, Rose and Jason

Left to Right: Ravi, Jeremy,Chef Dave,Lei Li, Justin, Kellsey and Manny

Left to Right: Rudy, Tim, Dan, Stephen and Marc

Front row (Left to Right): Justin, Alyssa and Barbara
Back row (Left to Right): Ashley,Joan, George, Lei, Herb,Kristen,Kellsey,Jason,Rose and Brandon 

Left to Right: Sarla, Doug, Ravi and Steve

Left to Right: Linda and Alex 



It's the attitude that matters! Happy Spring!!!

Spring officially starts today, March 20 at 6:45 P.M this evening. Although we are ready, unfortunately mother nature is not quite ready yet for spring. Mother nature still wants to give us a few more snow showers and cold weather before we can finally celebrate spring. So...last night, I had my "Aha!" moment. I have no control over the weather, but I have full control of my own attitude! So...this morning, I woke up 30 minutes earlier, pick up my brightest color sweater (In Salmon color!Perhaps I have unintentionally made a fashion statement :)), made myself a nice Malaysian breakfast (Malaysian beef jerky and chicken floss sandwich) http://www.mycookinghut.com/2010/09/10/malaysian-bbq-pork-jerky-chicken-floss-sandwiches/ and of course have my favorite Peet's Coffee. Before I left home, I am already celebrating Spring! It's the attitude that determines spring not the weather! "When life gives you lemon, make lemonade". In my case, I will even add a little honey to make it extra special :)

When I came in to the Hospital today, I wish everyone that I came across "Happy Spring". Some look at me with their eyes wide open and says "It's so...cold", some wished me back and some asked me where is the sun? Guess what I told them? "I am the sun!". See my bright sweater? I brought a smile to them.

See, spring is in the air!

On behalf of the Environmental Services and Food and Nutrition team at Lahey Hospital & Medical Center, Burlington, wishing everyone a Happy Spring!
 



Left to Right: Randy, John R, John P and Sopaul 

 

Left to Right: Betty, Doug and Maria

Marianthi



Left to Right: Justin,Rose,Genese and Rich



Left to Right: Lindsay, Bora, Lanita and Ashley



Left to Right: Manny, Linda and Genese



Left to Right: Herb, Rich and Peter

 

Marc



Left to right: Stephen, Manny and Shaina



Left to Right: Irene and Gus



Miguel

Left to Right: Sara, Edlie, Mariano, Andre and Sonia




Left to Right: Joujoute and Edlie



Left to Right: Edlie, Ana, Dilia, Maria and Jean Jeudy