Sodexo is proud to be part of the Epic electronic health record (EHR) monumental event at Lahey Hospital & Medical Center

On March 28,2015, Lahey Health started wave 1 of the implementation of the new Epic electronic health record (EHR), making "one-patient, one-record" a reality throughout Lahey health. This is a monumental time at Lahey as an estimated 65 million patient records were transfered into the system, constituting the largest transfer of patient information in the country. The Sodexo team at Lahey is proud to be part of this ground breaking event.

The Sodexo Environmental Services and Food and Nutrition team have been attending trainings,preparing gift baskets, and extending menu offerings at the cafeteria to support the Lahey team in the implementation. Here is some of the feedback from our team:

According to Brandon Doubrava, Patient Services Manager, "We have had few issues with our system and the new Epic system. The majority of the issues have been simple to correct with help from the Epic "Go Live" team. They have been very helpful in helping us to understand how the system is working on the units and how it affects us. As we discover glitches they have been educating the units as well, so they can correct any errors and so we can understand what each side is working with. The Epic team that has helped us have been very knowledgeable and helpful to us"
 


Photos taken with the Epic EHR support team (Left to Right: Brandon Doubrava, Patient Services Manager, Taylor Pierce,RD, Dietitians, Linda Clay,MPH,RD, Director of Food and Nutrition with Epic EHR support team- Kemi, Antoinette and Abbimbbola)


According to Douglas Filosa, Retail Operation Manager,"through the first four days of Epic, our average customer count has increased by approximately 600 people and this past Monday, we served over 2900 customers in our cafeteria."  

Food and Nutrition prepared over 100 snack baskets that were delivered to all Epic users on the first day





Cafeteria during lunch hours

 According to Linda Clay,MPH,RD,Director of Food and Nutrition, the Epic Go-Live support team comes from all over the country, and she is enjoying learning where they are from.  So far she has met people from Nigeria, Texas, Philadelpia, Brooklyn, New Jersey, Minnesota, Chicago, Texas, Oklahoma, Florida and Barbados.   


Left to Right: Crystal Henlay,Epic EHR support from Pascagoula, Minnesota with Linda Clay,MPH,RD, Director of Food and Nutrition and Richard Delacy,Retail Operation Supervisor

 According to Richard Lundstrom, CHESP, Operations Manager from the Environmental Services department" After much preparation, training and anticipation for Epic Go Live, the day finally arrived and we were off and running. In the first couple of days, we discovered some unexpected surprises in how the bed management system worked. We were lucky to have Gregory Greene, an Instructional Designer with the Electronic Health Record Program assigned to help us. He patiently worked through the issues we faced and helped us navigate through the sometimes chaotic start. Thank you Greg! We are still learning all the capabilities of the new system, but are excited with all the potential benefits Epic will bring!"


Left to Right: John Rota,CHESP, Director of Enviromental Services, Gregory Greene, Instructional Designer with the Electronic Health Record Program, Patty Vietro, Administrative Assistant and Ana Rodrigues, Environmental Services Supervisor 



Left to Right: Richard Lundstrom, CHESP, Operations Manager, Gregory Greene, Instructional Designer with the the Electronic Health Record Program, Patty Vietro, Administrative Assistant and Ana Rodrigues, Environmental Services Supervisor

 

A heartfelt thank you to all colleagues for your patience and support!

Thank you for making everyday a better day for all those we serve









Making everyday a better day for all those we serve- CARES training

In the Food and Nutrition department, a Sodexo account at Lahey Hospital & Medical Center, we always work together to instill the department culture of putting patients at the heart of everything we do

We believe in order for us to continue our department mission, we have to continously provide training and motivation for one another. The Food and Nutrition team offers numerous Sodexo classes in Customer Service,Focus on Service Sprit training and CARES (Compassion, Accountability, Respect, Enthusiasm and Service) training to all our colleagues throughout the year.

During the class, our colleagues learned about customer service and also expressed what they learned through presentations.

Here are a few videos of our presentation during our recent CARES training.

                                      

                                 

Thank you to all our colleagues for always putting patients at the heart of everything we do

Making everyday a better day for everyone we served during Winter Storm Juno

This past week, New England experienced the biggest blizzard during Winter Storm Juno. http://www.weather.com/storms/winter/news/winter-storm-juno-blizzard-boston-nyc-new-england. Some areas in Massachusetts experienced up to 36 inches of snow with gusting winds from 50-80mph.

At a Sodexo managed account at Lahey Hospital & Medical Center, Burlington, colleagues in the Environmental Services and Food and Nutrition department truly displayed our commitment of putting patients at the heart of everything we do.

During the blizzard, with a patient count of 298 in house, we served a total of 810 meals.

Colleagues in both departments stayed in the hospital, stayed at hotels nearby and some even braved the blizzard by driving to work that day. Some colleagues even stayed for two nights in the hospital as some were not able to make it to work the day after the storm.

The team truly exemplifies the Sodexo and Lahey Health spirit. We would like to express our heartfelt Thank You to all our colleagues that worked on that day.

Here are the names of colleagues in the Environmental Services and Food and Nutrition department that worked during Snow Storm Juno.

Please join me in giving a shout out to all the below colleagues for putting patients at the heart of everything we do

Colleagues in the Environmental Services Department  
1)Ana Rodrigues            12)Julie Viel                       23)Nelson Silva
2)Ronald Vilsaint            13)Marie Jean Jacques     24)Richard Lundstrom

3)Jean Jeudy                  14)Paula Montina               25)John Rota
4)Edlie Nicholas             15)Marie Estor                    
5)Zuleima Reyes            16)Wedeline Innocent
6)Maria Maldonado         17)Maxwell Espiritsantos
7)Jennifer Morroquin       18)Gerlando Volpe
8)Maria Macedo              19)Luc Novembre 
9)Luis Monet                    20)Carlos Claudino
10)Jose William               21)Antoine Frantz
11) Jose Miguel                22)Miguel Martinez 

Colleagues in the Food and Nutrition Department  
1)Katherine Lundy,RD      24)Kelsey Morley          47)Mary Pittsley
2)Allison Herrick,RD         25)David Cox                48)Linda Clay
3)Taylor Gillis,RD              26)Christian Belizaire 

4)Sara O'Brien,RD            27)Carlton Straker 

5)Ayoub Aitbourezque       28)Marc Tabot

6)Diane Cushing               29)Brandon Doubrava

7)Joan Garcia                   30)Wayne Thompson

8)David MacEachern        31)Kimberly Hildebrand

9)Rose Noseworthy          32)Randy Keung

10)Herbert Rukin              33)Zahir Khalifa

11)Jason Surette              34)Nikki Perry

12)Zofia Swift                    35)Alyshia Rosa

13)Roberto Pierre-Louis  36)Kristen Slejzer  

14)George Reels              37)Kenza Laoufir

15)Richard Delacy            38) Matthew Spencer 

16)Ashley Linger               39)Marianthi Mitro

17)Eric Breen                    40)Lei Li

18)Dan Buckley                 41)Darrin Cassidy

19) David Cox                    42)Laura Palumbo

20) Justin Melanson           43)Barbara Vallerie   

21) Jeffrey Collin                44) Alex Adrien 

22) Maureen O'brien          45) Helly Soni

23) Ravi Rajkarnikar          46) Kim Kuda

Environmental Services Team
Left to Right: Edlie, Ana, Dilia,Maria and Jean Jeudy

Environmental Services Team
Left to Right (Back row): Jose Miguel, Marie,Luc, Frantz and Luis Monet
Left to Right (Front row)" Wideline,Maxwell,Paula and Carlos

Food and Nutrition Team
Left to Right (Back row): Ashley, Joan, George, Lei, Herb,Kristen,Kellsey,Jason, Rose and Brandon
Left to Right (Front row): Justin,Alyssa and Barbara