Sodexo is proud to be part of the Epic electronic health record (EHR) monumental event at Lahey Hospital & Medical Center

On March 28,2015, Lahey Health started wave 1 of the implementation of the new Epic electronic health record (EHR), making "one-patient, one-record" a reality throughout Lahey health. This is a monumental time at Lahey as an estimated 65 million patient records were transfered into the system, constituting the largest transfer of patient information in the country. The Sodexo team at Lahey is proud to be part of this ground breaking event.

The Sodexo Environmental Services and Food and Nutrition team have been attending trainings,preparing gift baskets, and extending menu offerings at the cafeteria to support the Lahey team in the implementation. Here is some of the feedback from our team:

According to Brandon Doubrava, Patient Services Manager, "We have had few issues with our system and the new Epic system. The majority of the issues have been simple to correct with help from the Epic "Go Live" team. They have been very helpful in helping us to understand how the system is working on the units and how it affects us. As we discover glitches they have been educating the units as well, so they can correct any errors and so we can understand what each side is working with. The Epic team that has helped us have been very knowledgeable and helpful to us"
 


Photos taken with the Epic EHR support team (Left to Right: Brandon Doubrava, Patient Services Manager, Taylor Pierce,RD, Dietitians, Linda Clay,MPH,RD, Director of Food and Nutrition with Epic EHR support team- Kemi, Antoinette and Abbimbbola)


According to Douglas Filosa, Retail Operation Manager,"through the first four days of Epic, our average customer count has increased by approximately 600 people and this past Monday, we served over 2900 customers in our cafeteria."  

Food and Nutrition prepared over 100 snack baskets that were delivered to all Epic users on the first day





Cafeteria during lunch hours

 According to Linda Clay,MPH,RD,Director of Food and Nutrition, the Epic Go-Live support team comes from all over the country, and she is enjoying learning where they are from.  So far she has met people from Nigeria, Texas, Philadelpia, Brooklyn, New Jersey, Minnesota, Chicago, Texas, Oklahoma, Florida and Barbados.   


Left to Right: Crystal Henlay,Epic EHR support from Pascagoula, Minnesota with Linda Clay,MPH,RD, Director of Food and Nutrition and Richard Delacy,Retail Operation Supervisor

 According to Richard Lundstrom, CHESP, Operations Manager from the Environmental Services department" After much preparation, training and anticipation for Epic Go Live, the day finally arrived and we were off and running. In the first couple of days, we discovered some unexpected surprises in how the bed management system worked. We were lucky to have Gregory Greene, an Instructional Designer with the Electronic Health Record Program assigned to help us. He patiently worked through the issues we faced and helped us navigate through the sometimes chaotic start. Thank you Greg! We are still learning all the capabilities of the new system, but are excited with all the potential benefits Epic will bring!"


Left to Right: John Rota,CHESP, Director of Enviromental Services, Gregory Greene, Instructional Designer with the Electronic Health Record Program, Patty Vietro, Administrative Assistant and Ana Rodrigues, Environmental Services Supervisor 



Left to Right: Richard Lundstrom, CHESP, Operations Manager, Gregory Greene, Instructional Designer with the the Electronic Health Record Program, Patty Vietro, Administrative Assistant and Ana Rodrigues, Environmental Services Supervisor

 

A heartfelt thank you to all colleagues for your patience and support!

Thank you for making everyday a better day for all those we serve